Tell us what is slow, fragile or manual.
You will get a written reply from an engineer within one business day, including the cases where our answer is that we are not the right team for this.
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Three or four sentences is plenty. What the system does today, what it should do, and what is forcing the timeline.
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What happens next
Within one business day
A written reply from the engineer most likely to do the work, with our first questions.
A 45-minute call
You show us the process or the system. We ask uncomfortable questions about who owns it.
A short written proposal
What we would do first, what it costs, what we are deliberately leaving out. Yours to keep either way.
We are a small team and we answer everything ourselves, so we will occasionally take a second day. If it has been longer than that, resend: something broke.